New Product Updates

November 2024

Monitor Course Status - "Employee By Courses" Filter

The new Bundles filter in Learning Reports makes it easy to track status of courses in Bundles. Instead of selecting courses one by one, you can now pick an entire bundle of courses to monitor assignment status quickly and effortlessly.

Follow these steps to use the Bundles filter:

November 2024

New Credentialing Dashboard Functionality

Our updated dashboard functionality lets you easily set up and organize dashboard widgets from scratch, duplicate existing widgets, and customize your view to fit your needs. Below, we outline the key features and steps to help you get started with these enhancements.

How to Create a New Dashboard:

How to Duplicate Widgets:

Additional Features for Enhanced Organization:

November 2024

Require Fillable Responses

What’s New:


How to Use the Require Fillable Responses Setting:

November 2024

Controlled Substances Verification Process

The Controlled Substance License Verification update lets you easily visualize both license and verification data in a single view, simplifying compliance tasks. This update streamlines the process for verifying Controlled Substance licenses, reducing errors and increasing efficiency while helping you meet both federal and state compliance requirements.

How to Add a New Controlled Substance Verification

Document Tab Update

In the Documents tab within the provider’s profile, you’ll also be able to view completed Controlled Substance verifications.

How the Controlled Substance Verification Form Has Changed

The new Controlled Substance Verification Form now includes:


When accessing a provider’s profile, you’ll now see a new Controlled Substance License row under the “Verification Type” column. Under the “Type” column, you can view the specific type of Controlled Substance license for the provider. Here are some examples of the types you'll encounter:

Note: Providers Without State-Specific Licenses

If a provider’s Controlled Substance license isn’t tied to a specific state, you will be prompted to select a state during verification. This ensures that the verification is properly tied to the system.

November 2024

Business Entity Completion Tracking & Data Management

With our latest update, managing each business entity's status is now more efficient, with new tools for progress tracking and enhanced data security.

Key Improvements

Enhanced Progress Tracking:

Improved Data Management:

Improved Security:

November 2024

File Staging Area

The File Staging Area in MedTrainer allows you to upload and publish multiple documents into your providers' profiles efficiently—no need for manual uploads or third-party platforms. Follow the steps below to make the most out of this feature.

How to Access the File Staging Area:

What You Can Do in the File Staging Area:

In the File Staging Area, you will find three sections: File, Archive, and Trash.

How to Upload Documents:

Additional Features:

October 2024

Document & Policies Categories

Easily manage your document categories with our new feature. This post and video will walk you through creating, editing, deleting, and deprecating categories to customize your document organization.


Accessing the Category Page

Managing Categories

Category Statuses

October 2024

Replay Completed Course Assignments - Group Learning

The "Replay" feature, which allows you to revisit completed course assignments without affecting your completion date or certificate, is now available for Group Learning.

How it works:

Note that replaying a course assignment will not create a new assignment or generate a new certificate.

Not Currently Available:

October 2024

Washington License Verification

This feature automates the verification of professional licenses for the state of Washington. This process functions in a similar manner to the existing Florida DEA license verification.

This verification automation process does not support Home Health Aides/Community Health Workers (HA-CWH), Marriage/Family Therapists (MFCT), and Doctors of Psychology (PSYD) in Washington.

To verify licenses in Washington, the fields for "License Type," "Specific License" and “License Number” must be filled before running the automation to verify provider licenses.


September 2024

Provider Documents Enhancement

We're excited to introduce the redesigned Provider Profiles document section, tailored to simplify your credentialing workflow and ensure compliance with regulatory standards.

What's in it for you?

Key Features:

How to get started:

Tips and Best Practices:

September 2024

New Enrollments Application Details Section

A new page has been created for all your Enrollment Applications. Previously located within Provider Profiles, now each provider’s enrollment will live on this new page. 


How to get to the page:


What’s new?


The Enrollment Applications page uses Enrollment Status and Workflow States to allow you to view tasks that need to be completed and which enrollment applications must be prioritized.


The Enrollment Statuses for the enrollments are: Onboarding, Enrolling, Recredentialing, Approved, Rejected, Appealing, and Terminated.


The Workflow States for the enrollments are: In queue, In progress, Ready for submission, Waiting for payer, Waiting for provider, Waiting for approval, Waiting for admin, Dependent enrollment, and Finished.

September 2024

Privileges & Appointments Updates

The privileges and appointments page has been improved, giving you the ability to edit completed appointments and appointments in progress. This will ensure that your provider's appointments are up-to-date and compliant, all within MedTrainer.


You now also have an easier way to track and prioritize appointments based on their status (active, pending, terminated, resigned and archived). You can also sort and filter your preferences so that you can immediately see the information most important to you.


What's new?


How does it work?

September 2024

New Org NPI Feature

We're excited to announce an update that streamlines your organization's National Provider Identifier (NPI) management. This enhancement ensures consistency with National Plan and Provider Enumeration System (NPPES) standards and provides a more intuitive experience.


How To Access your Organization's NPI's:

What Can You Do Now?

New Features:

September 2024

New Policy Details Report

We've added a new report for you to view your details of your contracts. The new "Policy Details Report" can be found under Compliance Reports and selecting "Policy Details" in Dataset.


This report ensures you see:

September 2024

New Contract Details Report

We've added a new report for you to view your details of your contracts. The new "Contract Details Report" can be found under Compliance Reports and selecting "Contract Details" in Dataset.


This report ensures you see:

September 2024

New Filter for "Available for Everyone" in the Document Center

We've added a new filter to help you better manage your documents and policies. You can now filter items that are set to "Available for everyone" within the Document Center.


Here's how it works:

1. Click on "Document Center" on the left-hand menu.

2. Click on the "Documents and Policies" drop down.

3. On the "Documents" page, to use this new filter, click on the "More filters" button on the page and apply your preferred setting.


August 2024

New Learning Dashboard

The Learning Dashboard puts your most important training data in one place — you choose the information you want displayed at-a-glance in a pie graph. From completion percentages for specific courses to locations with low completion rates and more — it’s all in one place. Get ideas to customize your dashboards.


When you click on the ‘Dashboard’ dropdown, you can choose between two types: ‘Custom Dashboards’ that you can create and tailor to your needs, and ‘MedTrainer Dashboards’ that come pre-built with default information and settings.


After adding new sections, widgets, or configurations, you’ll see an ‘⚠ Unsaved configuration changes’ message, indicating the dashboard hasn’t been saved yet. Click the ‘Save as’ icon to keep your changes.


How To Access the Dashboard


Stay tuned for additional  data and visual representations to be added. 

August 2024

Custom Delineation of Privileges (DOP) Form

A Delineation of Privileges (DOP) form is now available in MedTrainer Credentialing! 


This is the initial release of our new Custom Forms module that will let you build, customize, and manage form templates for your credentialing workflows. Stay tuned for future releases which will offer the ability to quickly generate forms without coding, use pre-built templates, reuse forms across workflows, and easily find forms for specific provider categories and specialties.


Managing Form Status


Specialty Dropdown


Important: In this initial release, only the Delineation of Privileges (DOP) form is available.

August 2024

New HIPAA Privacy Rule Training

The HIPAA Privacy Rule to Support Reproductive Health Care Privacy and the 42 CFR Part 2 Final Rule will become enforceable in December. Get the details


MedTrainer has already created a course to satisfy the new Privacy Rule training requirement and it is ready to be assigned. The course is named after the rule: HIPAA Privacy Rule to Support Reproductive Health Care Privacy.

August 2024

Credentialing In-App Reports: Color Formatting

It is now possible to color code the following fields in the Provider Profile (within MedTrainer Credentialing): overall progress, hire date, birth country, citizenship country, date of birth, practice setting, provider type.  


Here are a few ideas to use this enhancement:


Stay tuned - more color coding will be available soon!

July 2024

Pennsylvania License Verification

This feature automates the verification of professional licenses for the state of Pennsylvania. It works similarly to the existing DEA license verification.

How does it work


July 2024

DEA Verification Process Update

We've enhanced the DEA verification process to make it more efficient and compliant. Here's what's changed:

Previous Process:

New Process:

-- Verification date

-- Details

-- Providing a permanent, unalterable record for compliance and audit purposes

How to verify DEA:

Begin by navigating to the Information Tab in the provider profiles.

You will now see a standardized and homologated verification form, similar to the Professional License (PL) form. This form allows you to:

View DEA certificate details

Complete specific verification fields

Add user notes

As you enter information or complete an automation request, the system will auto-save your progress.


July 2024

Provider Documents Update

We're thrilled to announce a major upgrade to our provider documents section, designed to make your experience more seamless and efficient!

Key Enhancements:

What's New:

Updated User Interface: A fresh new look for the provider documents section, designed to improve your overall experience.

Advanced Filtering Options: Quickly find and manage documents with filters for:

July 2024

Onboarding Path - Automatically Add New Locations 

This feature streamlines the onboarding process by automatically including any new locations you add for an employee in their onboarding path configurations. Say goodbye to manual setups!


How It Works


June 2024

Virginia License Verification

This feature automates the verification of professional licenses for the state of Virginia. It works similarly to the existing DEA license verification.

What’s new? 


June 2024

Provider Documents Dataset

With this Provider Documents dataset, you can see a list of the type of documents assigned to each provider and its corresponding status.

How to Access:


June 2024

Texas License Verification

This feature automates the verification of professional licenses for the state of Texas. It works similar to the existing DEA license verification.

What’s new? 

June 2024

Improved Exclusions List Management

Previously, when a match no longer appeared on the exclusion list (e.g., due to updated user details), the system would assign a "Match removed" status. This status couldn't be changed and might have led to confusion, as it implied the provider had no exclusions.

Now, when the system detects a match no longer aligns with the exclusion list data, the match will be cleared (deleted). This means the record will no longer appear on the match screen, making it easier to manage your exclusion lists. 

June 2024

Enrollment Insurance Pivot Table

This pivot table is designed to help you have better visibility and control on the status of insurance(s) line of businesses directly from enrollment applications. The status of each insurance's line of business will be communicated through three different colors. 

The color coordination goes as follows: 

   Exclusions Module Enhancements

Our automated exclusions monitoring now provides real-time insights into employee status and credentialing status, enabling you to make informed decisions about your practice. 

With accurate and up-to-date information, you have a complete view of provider and entity information, empowering you to take proactive measures and maintain a compliant and efficient practice.

Centralized Business Entity Information

All your business entities details are now available on the locations page!

Configure your business entity details once and it will show across all associated locations. No more toggling between pages and redundant data entry. Simply Click on "Locations" to view accurate and consistent business entity data.

What's changed:


May 2024

Replay Completed Course Assignments

We're excited to introduce the "Replay" feature, which allows you to revisit completed course assignments without affecting your completion date or certificate.

How it works:

Note that replaying a course assignment will not create a new assignment or generate a new certificate.

Not Currently Available:

New York License Verification

This feature automates the verification of professional licenses for the state of New York, enhancing credentialing efficiency. This process functions in a similar manner to the existing Florida DEA license verification.

To verify licenses in New York, the fields for "License Type" and "Specific License" must be filled before running the automation. to verify provider licenses. 

Renew Professional Liability Insurance Faster

Renewing a provider's Professional Liability Insurance is now easier than ever! Simply:

1. Click the "Renew" button.

2. Update the start and expiration dates.

All other fields will remain the same, eliminating redundant data entry, saving you time, and reducing errors.

May 2024

Admin User Preferences - Documents & Policies

This brand new feature allows you to save your preferred document table configurations, giving you quick access to your most important information every time you enter the Documents & Policies module. 

With a single click, you can save your filtering and sorting preferences, resulting in a personalized view tailored to your needs.

You can also revert to the default preferences with a single click to restore the original settings, offering flexibility without complexity.

Colorado License Verification

This feature automates the verification of professional licenses for the state of Colorado, significantly enhancing credentialing efficiency. This process functions in a similar manner to the existing Florida DEA license verification.

This verification automation process does not support Emergency Medical Professionals (EMT and Paramedics) in Colorado, so we have added a banner on the verifications tab to alert you of this. The "user notes" section has been moved to the verifications page to consolidate provider's verification information on one page.

April 2024


New NBCC- and NASW-Approved CE Credits

Healthcare professionals can complete more than eight hours of NBCC- and/or NASW-approved* courses covering various mental and behavioral health topics. These courses can count towards required CEs for licensure renewal for social workers and mental/behavioral health counselors in all states that accept NBCC- and NASW-approved credit.

To easily locate NBCC- and NASW-approved courses, simply search for "NBCC" or "NASW" in the course library. Should you choose not to assign the courses directly, please ensure that the "self-assign" feature is enabled for providers to access them. You can manage this setting under Organization Management > Company Settings > Modules.

April 2024

California License Verification

MedTrainer now offers automated California professional license verification as part of our credentialing software. A few updates have been made for California compared to automated verifications in other states. When completing verifications for California, you'll see a new tool tips section. The tool tips section includes: 



A message will pop up when there are multiple matches found for a name, allowing you to select the correct provider.


Additionally, the following fields will have their labels updated:


This verification automation process in California does not support Certified Nursing Aides (CNA), Emergency Medical Professionals (EMP), Massage Therapist (MT), Home Health Aide/Community Health Worker (HHA-CHW), and Nursing Home Administrators (NHA). A banner has been added on the verifications tab to alert you of this.

April 2024


Complete DEA Verifications 10x Faster

In-app DEA verifications have been improved to significantly speed up the process time by automatically uploading the necessary documents to the provider profile. 

Save time while gaining peace of mind with a simplified process of managing professional verifications. MedTrainer centralizes verifications in the provider profile, complete with attached documents and automated reminders for upcoming verification expirations.

April 2024

Signing Groups for Multiple Signatures

Signing groups are now available in Documents & Policies, enabling you to send a document to a group of people for signature with just one person required to sign. Once this person assumes the role of primary approver and signs, email notifications will be sent to the remaining members informing them that the document has been officially signed. This makes privileging and appointment approvals a breeze! 


Other signature options already available include:



External users in signing groups cannot interact with forms and collect responses, so they cannot fill out forms or provide their own information unless they are internal users.


April 2024

Enrollment Locations Pivot Table

We've added a new pivot table for enrollments that displays enrollments as rows and the locations linked to them as columns.

This pivot table provides visibility to know if the enrollment has been linked to the location indicated or not.

March 2024



Conversations Dataset - Incident Reports

Introducing the new conversation section on incident reports. This section showcases all the comments and discussions surrounding each incident and who has reviewed the incident, making transparency simple and leaving you with confidence when an audit comes around. 

March 2024

Lines of Business

A Lines of Business (LOB) section has been added into enrollment applications so that you are able to immediately view which payer (Medicare, Medicaid, Commercial Types) is used in each enrollment application.  

On a provider's enrollment details page, there's now a "Set Products" button in the Lines of Business section. By clicking on that button, you are able to select the required payer for the lines of business and add an effective date for the payer you selected.

March 2024


Reassign in Assignment Process - CPR

This feature is for reassigning CPR courses. When you assign a staff member who has already been assigned, a pop-up shows their completion status. You can then choose whether to reassign the course. Notifications also show your remaining credits for course assignments.

February 2024

Prevent Reassigning Courses

Administrators can now easily reassign courses to multiple users all at once, as well as identify employees who have already been assigned a course recently. For premium courses, such as CPR/BLS, this feature can save you from unnecessary costs and confusion.

This new capability provides administrators with three convenient options:


February 2024

Launch Courses From Email

Through the "Take Now" button in the course assignment email, users can now go straight to their assigned course, allowing for optimization in the course-taking process. This feature is available for all MedTrainer single-chapter courses. 


February 2024



Override Fields - Incident Reporting

This has been a highly requested feature and we're pleased to announce that four new override fields have been added into MedTrainer Incident Reports. The override fields make it easy to change incorrect information, while still keeping the data originally submitted. 

The new fields are: Override Location, Override Department, Override Incident Type, and Override Incident Subtype. 

With these fields you can easily uphold accuracy and enforce compliance, ensuring that your organization is transparent, accountable and prepared for regulatory purposes and audits. 

For more details, you can consult the user guide.

February 2024

Drag-and-Drop Bulk Uploads

New bulk document upload makes adding any number of documents into the system super easy. In the past, loading documents was time consuming, but we heard you and upgraded. Combined with drag-and-drop functionality, you are now able to upload large volumes of documents at once with a single action.

How to do it?


February 2024

Privileges & Appointments

We have a brand new section on the MedTrainer platform that centralizes all of your staff's internal privileging appointments in one place. By attaching a provider's credentialing packet* to their appointments, the new Privileges and Appointments section makes it easy for you to view and track the appointments your providers have inside and outside MedTrainer.

The capabilities this feature provides administrators include:

How To Access It:

1. Log into your MedTrainer account: https://lms.medtrainer.com/

2. Navigate to the mt | credentialing menu and click on the Privileges and appointments module.

*You have the capability to attach a credentialing packet for any new providers added to the platform. However, in this release, it's important to note that any providers currently on the MedTrainer platform will not have their credentialing packet automatically attached within the Privileges and Appointments section. 

February 2024

New Fields in Massive Enrollment Applications

State, enrollment NPI, and location fields are now available to facilitate efficiency in completing multiple enrollment applications.

Your current process for completing these applications remains unchanged, the introduction of these new fields is designed to save you valuable time by providing readily accessible and standardized information fields.

February 2024

Florida Verification Automation

Florida license verifications can now be completed automatically on the MedTrainer platform, similar to the automated DEA license verification process. This can be done when you add a provider to MedTrainer, or you can choose to initiate the verification process manually for any state whenever needed.

Our automated verification process not only ensures accuracy but also saves valuable credentialing time. It automatically validates the license and adds necessary data to the platform, freeing up more time for increased productivity in other aspects of your work.

Stay tuned for more states coming soon.

*FL ABA licenses cannot be automated.


February 2024

Customize & Save Enrollment Dashboards

Customize your dashboards specific to your needs to prioritize information most valuable to your organization. 

Utilize widgets and relevant metrics to display your data. Additionally, dashboards can now be saved and referenced for future use.


Streamline your Business Entities

The new business entities feature allows grouping providers by NPI and TIN under business entities instead of just by location.


How's it changing?

We've gathered all the essential details about each organization's entity in one convenient spot – the "business entity main page." Here, you'll get a close-up view, including vital info like locations, org NPI, tax IDs, and more, so you don't have to look around different areas.

What you need to know:


February 2024

Delete Mandatory Provider Verification

When credentialing providers, you are now able to rectify errors, update outdated information, and remove irrelevant verifications with the newly added "Delete Mandatory Verifications" functionality. 

What's new?

You can now remove a mandatory verification from a provider’s profile. This is possible even if a verification has been set from the locations module. If you remove verifications from the location module, this will only impact newly assigned providers. The verification templates of your current providers will be unaffected. You can still assign verifications to providers from the locations module in the same process you currently use.

Important note

This improvement has also led to the previously available "Not Applicable" option being removed (since its purpose was to remove a verification).


February 2024

“Comments” Field in provider profile

We're excited to introduce a new feature – the "Comments" field in provider profiles. This enhancement provides the ability to easily keep track of upcoming tasks and pending steps when credentialing providers.

How to Use this Feature:

February 2024

In-App Reports - Pivot Data Sets

We're excited to introduce a valuable enhancement to our in-app reports – Pivot Data Sets. This feature empowers administrators to explore data in a more summarized and insightful manner by adding pivot columns and pivot values.

Key Features:


February 2024

Filter Chips


February 2024

Org NPI Catalog 

Introducing our new Org NPI catalog! Experience seamless credentialing with accurate provider data, expedited processing, compliance, and enhanced patient care quality.

This menu is available under Organization management, when accessed it will display the Company’s Org NPI catalog table.

The screen has the following elements:


February 2024

New Supervising Physician Field in Provider Profile

A new supervising physician field has been added to the MedTrainer Credentialing provider profile. Using this field, you can easily report on supervising physicians and ensure credentials are up to date.

Here are three ways to fill in this info in “Practice Information”


November 2023 

Create Enrollment Applications Faster

Save time by creating multiple enrollments simultaneously with the same basic enrollment information, such as state, location, and insurances, eliminating the need for repetitive data entry.

Provider information will auto-populate when creating an enrollment application from the provider profile to ensure consistency and accuracy throughout the enrollment process, reducing the margin for error.

There are two places where you can create mass enrollments: 

View the user guide

November 2023


Effortless Document Signatures, Anytime, Anywhere

Collect multiple signatures and initials from both internal and external users on a single document, all in a mobile-friendly format. No more cumbersome paperwork or endless back-and-forth emails for approvals!

New Steps To Gather Signatures:

Similar to our signatures feature prior, multi-signatures will work for PDFs, Word (.doc, .docx) and images (png, jpeg, jpg). 


From creation to completion and signatures, to back to editing, do all of your documents or policies within MedTrainer with our easy Docs Editor.

October 2023 

Find What's Important Faster with Subfolders

Simplify your document management with these new features.

Subfolders

Easily categorize and locate files even with a large volume of documents by creating folders inside of folders. Subfolders help maintain a cleaner and more manageable document management system, reducing the risk of misplacing or losing critical files.

Uploading

Have a file on your desktop you want to upload? Easily click and drag the file to your MedTrainer folder to begin uploading.

Multi-Select

Easily organize. Move multiple documents to another folder at the same time. Select 2 or more files, click the move button in the toolbar, and select which folder to move them to. 

Categories

Categories are now available across all folders providing you with a consistent and streamlined way to categorize and filter your documents, regardless of where they are stored. *You may see multiple categories if you had the same category in different folders previously.


November 2023 

Elevate Your Pharmacy Team's Expertise with ACPE-Approved Courses

View the list of available courses and assign them to staff or enable self-assign.  

August 2023 

New Course Approvals

ANCC and Florida Board of Nursing

MedTrainer offers 26 hours of CE courses that meet nursing CE requirements for renewals. All courses for nurse licenses in Florida meet ANCC requirements.

Add the search term "Florida Board of Nursing" in the CE Library to see FBN approved courses.

National Association of Long-Term Care Administrator Boards

MedTrainer is approved by NAB to offer 18 courses totaling 13.5hrs of Continuing Education Credits. These approved courses can be used by Long Term Care Administrators who work in nursing homes, assisted living, and home and community-based facilities.

Search for "National Association of Long Term Care"  in the Course Library.

Explore Past Product Updates

Integrations

Take control of your technology stack and watch your productivity soar

Say goodbye to manual processes, data duplication, and frustration. With MedTrainer integrations, you can streamline your workflow and access your employee data in one place.

Reach out to your Customer Success Manager to learn more.

October 2023 

Find What's Important Faster with Subfolders

Simplify your document management with these new features.

Subfolders

Easily categorize and locate files even with a large volume of documents by creating folders inside of folders. Subfolders help maintain a cleaner and more manageable document management system, reducing the risk of misplacing or losing critical files.

Uploading

Have a file on your desktop you want to upload? Easily click and drag the file to your MedTrainer folder to begin uploading.

Multi-Select

Easily organize. Move multiple documents to another folder at the same time. Select 2 or more files, click the move button in the toolbar, and select which folder to move them to. 

Categories

Categories are now available across all folders providing you with a consistent and streamlined way to categorize and filter your documents, regardless of where they are stored. *You may see multiple categories if you had the same category in different folders previously.