Frequently Asked Questions (FAQs)

FAQs for all Users

How do I reset my password?

Step 1: Go to the MedTrainer login page
Step 2: Select Forgot Password
Step 3: Enter and confirm your email address below
Step 4: Choose an option to reset your password

What to do if a course is not marked as completed?


When a course is not marked as completed there are two simple resolutions that will mark it as complete.
Solution 1: Make sure to close the tab on which the course was taken.
Solution 2: Relaunch the course, select RESUME, and close the tab once again.

If you continue to experience problems please reach out to our customer support at

How do I allow pop-up windows for MedTrainer to appear?

You can add MedTrainer to your allowed websites list. 

You can allow the pop-ups in your browser by clicking on the square icon with a red X located on the right side of your URL/Address Bar.
Click the option that will allow pop-ups to appear, and you’ll be set.

What can I do when a course is not loading or moving to the next slide?

If the course is not loading or you are unable to advance to the next slide. click Reset Chapter located on the top right corner of your screen. 

Will I be notified when I have been assigned to a course, document, etc.

Yes. You will receive an email with the courses, documents, policies, or contracts your Super Admin. or Admin has assigned to you.
Notifications will be shown on the top of your Dashboard.