Frequently Asked Questions (FAQs)

MedTrainer's Customer Support is available Monday-Friday 7:00 AM - 7:00 PM CST.
Questions can be sent by emailing Support at support@medtrainer.com

Step 1: Go to the MedTrainer login page https://lms.medtrainer.com/
Step 2: Select Forgot Password
Step 3: Enter and confirm your email address below
Step 4: Choose an option to reset your password

• Email my temporary password. Review your inbox for an email from MedTrainer and follow the steps to reset your password

• Answer your security questions. Once you answer the questions, you will be prompted to enter a new password

Yes. You can update your password at any time.
In order to do that please follow the steps below.  
Step 1: Log into your MedTrainer account https://lms.medtrainer.com/
Step 2: Select the gear icon, located at the top right corner.
Step 3: Select Settings
Step 4: Scroll down until you see the section that says Change Password and type a new password
For your security, the new password must be at least 8 characters long including 1 capital case, 1 number, and 1 special character
- [ ! " # $ % & '( ) * + , - ./ : ; < = > ?@ [ \ ] ^ _ `{ | }~ ].

You’ll also be able to update your “Security Questions” under the “Change Password” section.

Our recommended and compatible browsers are Google Chrome and Mozilla Firefox.
Using other browsers can cause interface issues and/or cause the platform to not work properly. 

You can add MedTrainer to your allowed websites list. 

You can allow the pop-ups in your browser by clicking on the square icon with a red X located on the right side of your URL/Address Bar.
Click the option that will allow pop-ups to appear, and you’ll be set.

If the course is not loading or you are unable to advance to the next slide. click Reset Chapter located on the top right corner of your screen. 

Yes. You will receive an email with the courses, documents, policies, or contracts your Super Admin. or Admin has assigned to you.
Notifications will be shown on the top of your Dashboard. 

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/
Step 2: On the left-hand navigation panel, select Organization Management > Employee Center
Step 3: Locate the employee who has requested to reset their password
Step 4: Select the employee name and a menu tab will appear below the user's name
Step 5: Select Change Password and follow the instructions

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select Organization Management > Employee Center module
Step 3: Locate then click on the employee you wish to update
Step 4: A drop-down menu will appear, select Full Profile
Step 5: You will be directed to a new page, select Account Level
Step 6: Select the account level from the dropdown list
Step 7: Select the locations and departments you wish the new admin will have access too

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select Organization Management > Employee Center module
Step 3: Locate then click on the employee you wish to update
Step 4: A drop-down menu will appear, select Change Status 

Step 5: Select the status (Active, Inactive, or Terminated)

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select Organization Management > Employee Center module
Step 3: Select Create account

Step 4: Fill out the blank fields that pertain to the employee, any field with an asterisk is a mandatory field that must be filled out
Step 5: Select Create

If you wish to add more than 1 employees using a CSV Excel File - in Employee Center Select the Upload CSV tab

Next, select Download CSV format - Where a CSV excel file will be downloaded to you computer
After, open up the excel file, and enter the required fields that pertain to each employee
Then, save the excel file to your computer, and upload the file to the Upload CSV uploader
Lastly, select Create 

Note

• The CSV file has sections where you can only select options from a drop-down menu, if an option is typed into those sections, it will not upload properly) 

• The CSV FIle format must be in excel xlsx in order for the file to upload successfully in the uploader

For a video tutorial, click the video guide link for more details. video guide

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select the MT | Learning > then Couse Catalog module 

Step 3: Search for the course you want to assign

Step 4: Select the blank box, located on the right corner of the course
Step 5: Once the course(s) is/are selected click on the badge with a person icon in the light blue ribbion
Step 6: You will be directed to a new page where you will assign employees, which can be found by Location, Department, Position, Profile, and Employee Status
Step 7: Enter a Due Date

• Optional - Enter a note 

• Optional – Enter a Custom Auto Re-assign date by Month Range

• Optional – Select the option to send an Email Notification, Carbon Copy, and Future Assign Date

• Optional – Enable Group Learning and select the employees by Location, Department, Position, and Profile

Step 8: Click the Assign button

For a video tutorial, click the video guide link for more details. video guide 

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: On the left-hand column, select MT Learning, then select "Courses"

Step 3: Search for courses manually or use the filter section to add courses to insert in a bundle

Step 4: Select the blank box of the courses you wish to add

Step 5: Find the light blue ribbon at the top of the catalog page, and select the square icon. If you hover over the icon, it will say "add to bundle" - please select that icon

Step 6: Select Create New Bundle

Step 7: Enter a name for the bundle

Step 8: Select Create Bundle
Step 9: Now insert the courses to the bundle by selecting Add to Bundle

For a video tutorial, click the video guide link for more details. video guide 

While assigning courses and documents you can select an option to send notifications via email.

You can disable notification following the next steps: 

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select Organization Management > Employee Center module
Step 3: Locate then click on the employee you wish to update
Step 4: A drop-down menu will appear, select Full Profile
Step 5: Select the Notifications tab
Step 6: Select Disable Notifications  

Notifications also can be removed when the user reviews / completes a requested document or assigned course. 

Step 1: Log into your MedTrainer account https://lms.medtrainer.com/

Step 2: Select the Reports module on the left-hand navigation panel

Step 3: Use the search bar and enter keywords or report name of the type of report you wish to find OR scroll manually through the pages to find the report
Step 4: Review the Reports category, the report name, and the description

Step 5: Click on the Run Report button on the report you’d like to run

• Optional – Adjust the filters of the report

Step 6: Click the Run button

• The file will automatically download in an Excel Format. 

For a video tutorial, click the video guide link for more details. video guide